Patient Rights & Responsibilities
Marigold Health (“Marigold”) and its staff are committed to providing quality peer support. In keeping with this commitment, we share thisstatement to provide a mutual understanding between our organization and the people that we serve.
Patient Rights
As a patient you have the right to:
- Receive services in a virtual environment that promotes person-centered and person-led pathways to recovery.
- Quality services regardless of race, ethnicity, religion, culture, physical or mental disability, national origin, socioeconomic status, education, sexual orientation, gender identity or expression
- Receive support that considers your psychosocial, spiritual, and cultural values.
- Suspend or terminate services on your own accord.
- Complete information about all Marigold services provided in terms you can understand.
- Privacy and confidentiality of your personal and protected health information (PHI) and records as provided by law.
- To receive a copy of PHI or notes in our records.
- To request a paper copy of any notices upon request, even if you have agreed to receive it electronically.
- Be provided with a reasonable response to a request for service.
- Participate or decline to participate in a research study, if asked.
- Voice a complaint or recommend a change without being subject to coercion, discrimination, or unreasonable interruption of services.
- File a complaint and be provided a prompt resolution.
Patient Responsibilities
As a patient you have the responsibility to:
- Share when you have questions or concerns about our services.
- Respect the dignity, privacy and confidentiality of other patients and staff.
- Prevent harm to other patients and staff by following the Marigold Code Of Conduct
- Cancel any appointment you cannot keep with as much advance notice as possible, preferably with at least 24 hours advance notice.
Filing a Complaint
A complaint can be filed verbally by calling +1 844-402-2515 or by emailing us at Comply@MarigoldHealth.OnMicrosoft.com
If you wish to file a complaint with an outside agency you may do so by contacting your state agency listed below
If you live in Delaware:
Delaware’s Division of Substance and Mental Health at: 302-255-9399
If AmeriHealth DE is your health insurance provider, you can call: 1-844-211-0966
If you live in District of Columbia:
DC Department of Behavioral Health Hotline: 202-673-4377
If AmeriHealth DC is your health insurance provider, you can call: 1-202-842-2810
If you live in Massachusetts:
Massachusetts Bureau of Substance Abuse Disorder Services at: 1-844-211-0966
High Point–HPTC clients may file a complaint by directly calling High Point’s compliance hotline at: 774-328-3429.
If you live in Illinois:
Department of Human Services, Division of Alcoholism and Substance Abuse (DASA). 1-800-843-6154
If you live in Rhode Island:
Department of Behavioral Health and Developmental Disabilities and Hospitals phone is 401-462-2339
Effective: 4/25/2023